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Because of these complaints, we've given this casino 7, black points in total , out of which 6, come from related casinos.

You can find more information about all of the complaints and black points in the 'Safety Index explained' part of this review.

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DrueckGlueck Casino DE appears on only one blacklist , which hasn't influenced our rating of this casino. We've chosen to ignore it either because it's related to the casino's previous owner, or because of some other applicable reason. Based on all of the information mentioned in this review, we can conclusively say that DrueckGlueck Casino DE is a very good online casino.

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This is a place to share experience with DrueckGlueck Casino DE. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience.

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The player from United Kingdom requested a withdrawal prior to submitting this complaint. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player's bonuses were not credited for unknown reason. The complaint was closed as the player stopped responding. The player from Germany is experiencing difficulties withdrawing winnings from the casino due to ongoing verification.

We closed the complaint because the player stopped responding. The player from Gemrnay deposited in the casino, but her deposits seem to be lost. The player's withdrawal is delayed for a day. The player's winnings were voided for not finishing the wagering of his bonus.

The player stated that they had not realized the bonus had been added and believed they were only playing with a real money balance.

The player explained that they accumulated the winnings and then tried to cancel the bonus. At the same time, the player also requested that their account be closed permanently due to problem gambling. The player also used a free spins bonus, so there were in fact 2 active bonuses when they had requested their withdrawal.

As the wagering requirements had not been completed, the balance could not be withdrawn. However, because the player had excluded themselves, they were not able to complete the wagering. The casino acted in accordance with its terms and conditions regarding this case, so the complaint was eventually rejected.

The player from Germany did not pass the identity verification even though she had provided the requested documentation multiple times. The casino representative later informed us that the player's winnings had been paid out.

The complaint was closed as 'Resolved' after the player confirmed she had received the disputed amount. We reopened the complaint as per the request of the player who inquired about an unprocessed withdrawal.

Based on the player's statements, it was not clear whether the inquiry was related to the original withdrawal request or another one. Shortly after that, the player indicated that the disputed amount had been played down to zero and wished to have her gaming account closed.

The casino never responded to the player's complaint. Ultimately, the player's complaint was rejected as we haven't received any further clarification regarding the issue from the player.

The player struggles to withdraw his balance due ongoing verification. After our intervention, we were able to help the player to get their winnings.

The player confirmed they received the funds in the end. The player's deposit did not arrive to his casino account. The player from Germany experienced difficulties withdrawing his funds due to limited availability of payment methods. The issue was eventually resolved and the player received his winnings.

The player from Lower Saxony has submitted a withdrawal request less than two weeks prior to contacting us. The complaint was rejected because the player didn't respond to our messages and questions.

The player from Lower Saxony has been waiting for a withdrawal for less than two weeks. The player from Germany is experiencing difficulties withdrawing his winnings due to ongoing verification.

The player from Switzerland is experiencing difficulties withdrawing his winnings due to ongoing verification. The player from Germany has requested a withdrawal one week prior to submitting this complaint. The winnings were received 12 days after requesting a withdrawal, without involving the casino in resolving the issue.

The complaint is resolved. The player from Germany has requested a withdrawal one day prior to submitting this complaint. We rejected the complaint because the player didn't respond to our messages and questions.

The player from Germany is having difficulties receiving his funds. The player from Germany would like to verify her account and withdraw winnings, but the support informed her, that the casino has been closed for the German market.

The player from Austria requested a transaction report, but the casino has not provided it yet. We were provided with the information that the operator of DrueckGlueck Casino in Austria went into the liquidation.

Although we tried to help the player, we do not consider this complaint justified regarding its reputation and rating, therefore it has been rejected. The player from Germany is dissatisfied with the withdrawal process.

The player from Germany has requested a withdrawal. Unfortunately, the payment seems to be delayed. Casino didn't provide requested documentation.

The player from Germany had complained about lost deposited funds. His sister had deposited funds into his casino account, which was against the casino's terms and conditions.

The deposited funds were not credited to either his or his sister's account. The casino had recommended that the player's sister contact her payment provider to investigate. The player's sister had contacted Trustly, but they were unable to assist.

The casino suggested the player contact eCogra, an alternative dispute resolution service. We had not received any further communication from the player, leading us to reject the complaint.

The player from Germany was placing higher bets thinking he is playing a fun game. However, later he found out, that he lost his whole balance.

The player from Germany is experiencing difficulties withdrawing her winnings due to ongoing verification. The casino has informed us that they processed the payment, however the player failed to confirm that he received the winnings and therefore we rejected the complaint.

The player from Germany had his winnings from promotional play voided due to breaching bonus terms and conditions. The player from Germany is experiencing difficulties verifying his account. We ended up rejecting the complaint because it was not justified.

The player from Germany has lost winnings from Free Spins due to a technical issue. The player from Germany is struggling to contact casino support regarding his delayed withdrawal.

The player from Germany has experienced a technical glitch during the promotional play. Even though we assumed that the issue has been resolved, without a confirmation from the player, we were forced to reject this complaint.

The player from Germany has deposited a large amount of money accidentally. The casino returned her deposit back, so we closed this complaint as resolved. The player deposited in the casino by Bitcoin, the amount was deducted from his wallet, but it never reached his casino account.

The player's balance was deducted without any explanation. After investigation it was credited back to the account. The player from Sweden made a deposit, but he cannot play or withdraw his funds. The casino refunded the player's deposit. The player from Germany is experiencing difficulties accessing and verifying his account where the funds have been deposited already.

The player from the Netherlands cannot log into her account. She requested the refund of her deposit, which she received, therefore we marked the complaint as resolved.

The player from Canada, who had self-excluded, faced difficulties withdrawing her existing balance from Slots Magic Casino due to the casino's request for beneficiary information.

The player was initially unwilling to provide this information. However, the issue had since been resolved, as confirmed by the player. The complaint had been marked as 'resolved' in our system. The player from Canada had won CAD but was unable to withdraw winnings due to a verification error, despite the system having indicated full verification.

The player had experienced difficulties in reaching the casino's support team. After providing additional details and screenshots to our team, the player had been able to re-verify their documents with the casino. Following this, the player confirmed that the verification and payment had been completed, thus resolving the issue.

We then closed the complaint as 'resolved'. Despite having reached out to the casino, her messages had been blocked. She was asked to verify her account through email support. The issue was eventually resolved and she had been able to withdraw her funds. The player from Japan had his funds vanished from the account.

The player from Finland made a deposit, but he was not able to play due to a self-block made on his other account, so he requested a deposit refund. The player confirmed his problem was resolved before the casino even commented on the complaint.

The player has deposited money into his account, but the funds seem to be lost. The player confirmed that the deposit was successfuly credited. The player from the United Kingdom has requested a withdrawal almost three weeks prior to submitting this complaint.

The player from Germany had experienced an issue with LunaSlots where his winnings from a Free Spins offer were not reflected in his account. The casino's customer support had been unable to provide a clear explanation, suggesting the problem might have been due to "emergency maintenance".

However, soon after the player had contacted us, the winnings were credited to his account. The player had confirmed the resolution of the issue, and we had subsequently marked the complaint as 'resolved'.

The player from Mexico is experiencing difficulties withdrawing his winnings due to ongoing account verification.

We got in touch with the casino representative and found out that the player's account was verified and the withdrawal request successfully processed.

Later the player confirmed receiving the money, so we closed the complaint as resolved. The player from Spain has experienced technical problems while playing Free Spins. After our intervention, we were able to sort the issue out.

The player's deposit never arrived in her casino account. The player later confirmed the deposit was successful. The player from Mexico is experiencing difficulties withdrawing his winnings due to ongoing verification. The player later confirmed that the issue was resolved. The player's withdrawal is delayed for 2 weeks.

The complaint was resolved as the player received her money. The player struggles to claim his bonus for unknown reason. The complaint was resolved as the player received the bonus.

The player from Spain is experiencing issues with his withdrawal. The player later managed to contact the casino support and his money was paid out. Therefore we marked this complaint as resolved. The player from Ireland has requested a withdrawal prior to submitting this complaint.

The player later confirmed that the withdrawal was processed, therefore we closed this complaint as resolved. The player from Kenya had been attempting to withdraw his winnings from an online casino for four weeks. Despite having already verified his account and having had successful withdrawals previously, the casino repeatedly asked for a bank statement upload.

The player had uploaded this document multiple times but had remained unable to withdraw his funds. After we had contacted the casino to clarify the situation, the casino representative informed us that the player's winnings had been paid via wire transfer. The player confirmed receipt of the payment, resolving the issue.

The player from Kenya had been waiting for a withdrawal for less than two weeks. Unfortunately, his payout hadn't been received yet. After the Complaints Team advised patience and explained the usual withdrawal process, the player confirmed that he had received his winnings.

As a result, we marked the complaint as 'resolved' in our system. The player from Denmark had deposited money at Casino Guru but did not receive the promised free spins.

Despite having reached out to the casino via live chat, the player had received no response. After the player had submitted a complaint, he confirmed that he had only tried activating the free spins once and had also contacted customer support via email.

Eventually, the issue was resolved as the player had received his free spins, and the casino had responded to him on live chat. We had marked the complaint as 'resolved' in our system. The player from Thuringia had difficulty withdrawing funds from an online casino. After discussing his issue with the Complaints Team, it was clarified that the player had not successfully made any withdrawals in the past and it was not confirmed whether he had passed the KYC verification or if he had accumulated his winnings with an active bonus.

However, the player later reported that his money had been paid out. The Complaints Team marked the complaint as resolved. The player from Ireland had verified her account once and was asked to undergo the process again, which had caused a delay in her withdrawal.

The Complaints Team had explained the importance of the KYC process and the standard procedure of re-verifying identity annually. The player later indicated that her account had been fully verified. However, without a direct confirmation from the player about the resolution of the issue, we had been forced to reject the complaint.

After reopening the complaint due to the player's request, the player confirmed that the issue had been resolved and the complaint had been closed as 'resolved'.

The player from Ontario has requested a withdrawal prior to submitting this complaint. The player from Nigeria is experiencing difficulties withdrawing his winnings due to ongoing verification.

The issue has been resolved successfully. The player from Denmark submitted a withdrawal request less than two weeks prior to contacting us. The player from Sweden has experienced some issues with his balance.

The player from Canada has been waiting for her winnings for over 2 weeks. She also hasn't received a promised gift card. It has been resolved. The player from Germany has requested a withdrawal a few days ago. It hasn't been received yet. The player from Germany is highly dissatisfied with a promotional offer.

The player from Germany provided all the required documents, but the casino is refusing to accept them. The player was able to come to a satisfactory agreement with the casino. The player from Canada has requested a withdrawal.

Unfortunately, it has been pending due to ongoing verification. After successful verification player got his winnings but bank took some withdrawal fee. Since there is nothing to investigate we consider this case as resolved. However, he can't play as the slots won't open.

He waited for customer service for five hours, but they never came. Despite sending multiple emails, he received no response. The player from Portugal is facing a delay with his withdrawal that is pending for about 8 hours. The player from Brazil won free spins but was unable to use them as the game was closed.

Currently, she is also experiencing difficulties logging into her account. The player confirmed the issue was resolved. The player from Brazil has requested a withdrawal prior to submitting this complaint. The player's requesting refund of his deposits as he is supposed to be self excluded.

The complaint was resolved as the player received his refund. The player from Portugal is experiencing difficulties withdrawing her winnings due to ongoing verification. The player from Brazil has requested a withdrawal few days prior to submitting this complaint.

The player from Finland sent identity documents requested by the casino. Although the casino states the verification procedure takes up to 12 hours, the player has been waiting for his documentation to be checked for more than 36 hours.

The verification was at last completed, but the player was dissatisfied with his experience, so he decided not to play in the casino anymore. The player struggles to verify his account as the casino is rarely responding.

The complaint was resolved as the player verified his account and received his payout. The player from Germany had their account blocked without further explanation. The player from Germany was dissatisfied with the casino's verification process. They were not getting any response to e-mails sent to the casino.

The player was later advised to send an e-mail with the requested information to a different e-mail address. The player successfully passed verification and later received their winnings. The complaint was closed as 'Resolved'. Discuss anything related to DrueckGlueck Casino DE with other players, share your opinion, or get answers to your questions.

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By using our sites or services, you agree to our use of cookies. Learn more Accept. Home Online Casinos DrueckGlueck Casino DE Review. User feedback: Great. Very positive Positive Neutral Negative Very negative. View all 36 reviews. Licensed in Germany. No Deposit Bonus:. Not available.

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Months later when the player hit a four figure win, the same conversation was then used to justify non-payment of the win despite the operator not feeling the conversation was significant enough to require application of an enforced exclusion at the time the conversation occurred.

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If you deposit via Neteller or Skrill the maximum allowed bet on any single round of play in £1. Every effort is made to ensure these terms are accurate and up-to-date, however we accept no responsibility for inaccuracies or errors.

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Between having caught SkillOnNet running an non-random game and the more recent issues with a Self-Exclusion system we feel is specifically trying to discourage users from selecting anything higher than the most basic protections, SkillOnNet are a company that in our opinion exemplify poor practice.

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